Privacy Policy

Effective Date: September 17, 2026
Last Updated: September 17, 2026

Jeeva Edu (“Jeeva Edu”, “we”, “us”, or “our”) is an education, skills, marketplace, community, jobs, and professional-connect platform operated by Jeeva Group Private Limited.

This Privacy Policy explains how we collect, use, process, store, protect, and share information when you use the Jeeva Edu mobile application, the Jeeva Edu website (jeevaedu.com), and related services, features, products, and communications (collectively, the “Services”).

By accessing or using Jeeva Edu, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on the features you use, we may collect information that you provide directly to us, information generated through your use of Jeeva Edu, and certain technical information necessary to operate and secure the Services.

Account and Profile Information

When you create or use a Jeeva Edu account, we may collect information such as:

• Name
• Email address
• Phone number
• Profile photo
• Username or display name
• Password or authentication information
• User ID
• Profile description or bio
• Skills, professional information, educational information, experience, or other profile information voluntarily provided by you
• Account type, role, or status
• Seller, mentor, expert, learner, employer, or other marketplace-related information

Authentication information may be processed through authentication service providers used by Jeeva Edu. We do not intend to store passwords in plain text.

Seller and Marketplace Information

Jeeva Edu may allow eligible users to participate as sellers, creators, experts, mentors, service providers, or other marketplace participants.

Depending on the services used, we may collect or process:

• Seller profile and business information
• Product or service listings
• Product images, descriptions, prices, categories, and related information
• Seller account status
• Orders and transaction-related records
• Customer and seller communications
• Seller performance or marketplace activity
• Reports, complaints, moderation records, suspension information, or other trust and safety information
• Information submitted for verification or marketplace approval where applicable

Jeeva Edu may review marketplace listings and seller accounts to maintain platform quality, enforce policies, prevent fraud, and protect users.

Courses and Educational Activity

When you access courses, classes, learning material, certificates, or other educational features, we may process information such as:

• Courses viewed, purchased, enrolled in, or completed
• Learning activity and progress
• Course-related interactions
• Certificates or completion information
• Questions, feedback, reviews, or support requests
• Information submitted to instructors, mentors, or experts where applicable

Jobs and Professional Opportunities

Jeeva Edu may provide job, hiring, skill, and professional opportunity features.

If you use these features, we may process:

• Job listings
• Job applications or expressions of interest
• Skills and professional information
• Employer or recruiter information
• Information voluntarily provided while applying or communicating
• Saved jobs or other job-related activity
• Reports relating to suspicious, fraudulent, or inappropriate job listings

Users should exercise appropriate care before sharing sensitive information with employers, recruiters, sellers, mentors, or other users.

User-Generated Content

Jeeva Edu may allow users to create, upload, publish, or interact with content.

This may include:

• Posts
• Status updates
• Photos
• Images
• Videos
• Captions
• Descriptions
• Hashtags
• Location information voluntarily added to content
• Comments
• Likes and reactions
• Shares
• Saved content
• Reviews
• Reports
• Other community interactions

Content that you intentionally publish publicly or make available to other users may be visible to those users according to the relevant feature and privacy settings.

Please do not publish personal, confidential, or sensitive information that you do not want other users to see.

Chat and Communications

Jeeva Edu may provide communication features between users, sellers, mentors, experts, learners, employers, administrators, or other participants.

Depending on the feature, we may process:

• Sender and recipient information
• Chat messages
• Message timestamps
• Conversation-related information
• Attachments or media voluntarily shared
• Delivery or activity information
• Support communications

Messages and related information may be stored or processed as necessary to provide communication functionality, maintain security, investigate reports, resolve disputes, prevent abuse, and comply with applicable requirements.

Voice Calling and Expert Connect

Jeeva Edu may provide voice calling or professional communication features, including connections between users and mentors or experts.

To provide these features, we may process information such as:

• Caller and recipient identifiers
• Call initiation and connection information
• Call status
• Call duration
• Time-related information
• Service or charge-related information where applicable
• Technical information required to establish and maintain the call

Where microphone access is required for a voice calling feature, the app may request microphone permission. Microphone access is used to enable the communication feature when the user chooses to use it.

Jeeva Edu does not claim to record the audio content of calls unless a specific recording feature is introduced and users are appropriately informed and consent is obtained where required.

Device Permissions and Media

Depending on the features you choose to use, Jeeva Edu may request access to certain device capabilities, such as:

• Camera
• Microphone
• Photos, media, or files
• Notifications
• Other permissions necessary for a user-requested feature

For example, camera or photo access may be used when you choose to upload a profile image, product image, post, or other content.

Microphone access may be used for calling, voice input, or other voice-enabled features where available.

We aim to request permissions only when reasonably necessary for the relevant feature. You may control many permissions through your device settings, although disabling a permission may prevent the corresponding feature from functioning.

Location Information

Jeeva Edu may allow users to voluntarily provide or attach location information to certain content, profiles, jobs, listings, or other features.

If a feature requires access to device location, appropriate device permission may be requested. The exact location data collected depends on the feature used and the permission granted by the user.

Users should avoid publicly sharing precise location information unless they are comfortable doing so.

Search and App Activity

We may process information about how users interact with Jeeva Edu, including:

• Searches
• Content viewed
• Features used
• User interactions
• Marketplace activity
• Course activity
• Saved items
• Likes or reactions
• Reports
• Session or usage information
• App performance information

This information may be used to operate the app, provide requested features, improve user experience, maintain security, and understand how our Services are used.

2. Payments and Transactions

Jeeva Edu may allow users to purchase courses, products, services, or other offerings.

Payments may be processed through authorized third-party payment gateways or payment service providers.

Depending on the transaction, payment providers may process information such as:

• Payment method information
• Transaction ID
• Payment status
• Amount
• Billing information
• Other information required to complete or verify the transaction

Jeeva Edu does not intend to directly store complete payment card credentials such as full card numbers or CVV when payments are handled by an authorized third-party payment processor.

Payment providers process information according to their own privacy policies, terms, and legal obligations.

We may retain transaction records, order details, invoices, payment status, refunds, or related information where necessary for customer support, accounting, fraud prevention, dispute resolution, and legal or regulatory compliance.

3. Firebase, Cloud Services, and Service Providers

Jeeva Edu uses or may use third-party technology and infrastructure providers to operate the Services.

These may include services provided by Google and Firebase, such as:

• Firebase Authentication
• Cloud Firestore
• Firebase Storage
• Firebase-related infrastructure
• Google Sign-In or other authentication services where enabled
• Other Google or cloud services necessary to operate the application

These services may process technical, authentication, account, device, usage, storage, security, or other information as necessary to provide their functionality.

We may also use third-party providers for:

• Hosting
• Email delivery
• Payment processing
• Communications
• Analytics
• Security and fraud prevention
• Customer support
• Technical infrastructure
• Other operational purposes

Third-party providers may process information according to their own terms and privacy policies.

4. How We Use Information

We may use information to:

• Create and manage user accounts
• Authenticate users
• Provide and operate Jeeva Edu
• Maintain user profiles
• Provide courses and educational services
• Operate marketplace features
• Enable seller dashboards and seller functionality
• Process and display product or service listings
• Facilitate purchases and transactions
• Provide jobs and professional opportunity features
• Enable posts, status updates, comments, likes, reactions, and other community features
• Enable chat and calling functionality
• Connect users with mentors, experts, sellers, employers, learners, or other users
• Provide customer support
• Send service-related communications
• Process reports and complaints
• Detect, investigate, and prevent fraud, spam, abuse, scams, and security incidents
• Moderate users, content, products, jobs, sellers, or marketplace activity
• Enforce our policies and terms
• Suspend, restrict, or remove accounts or content where necessary
• Improve app functionality and user experience
• Diagnose technical problems
• Maintain security and reliability
• Comply with applicable legal and regulatory requirements
• Protect the rights, safety, and property of Jeeva Edu, our users, and others

5. Moderation, Reports, and Platform Safety

Jeeva Edu includes moderation and reporting features designed to maintain a safer and more trustworthy platform.

Users may be able to report:

• Accounts
• Posts or other content
• Products
• Courses
• Jobs
• Sellers
• Fraudulent activity
• Requests for money
• Harassment
• Spam
• Misleading content
• Other suspected violations

Our administrators or authorized team members may review reported information and relevant account or activity information to investigate reports.

Depending on the circumstances, Jeeva Edu may:

• Remove content
• Reject listings
• Restrict features
• Suspend accounts
• Ban accounts
• Restrict marketplace access
• Take other appropriate actions

We may retain certain moderation, fraud-prevention, security, or enforcement records where reasonably necessary to protect the platform and users.

6. Information Shared With Other Users

Certain information is shared when necessary for the functionality you choose to use.

For example:

• Public profile information may be visible to other users.
• Published posts, statuses, comments, reviews, listings, jobs, products, and other public content may be visible to other users.
• Sellers may receive information reasonably necessary to fulfil a transaction.
• Buyers may see relevant seller information.
• Mentors or experts may receive information necessary to communicate with users.
• Employers or recruiters may receive information that a user voluntarily submits through a job-related feature.
• Chat participants receive information that users choose to send to them.

Users are responsible for information they voluntarily share with other users.

7. When We May Share Information

We do not sell personal and sensitive user data.

We may share or disclose information:

With Service Providers

We may provide information to trusted service providers that process data on our behalf or provide services such as hosting, authentication, storage, payments, communications, security, analytics, or technical support.

For User-Requested Transactions or Communications

Information may be shared when necessary to complete an action initiated by the user, such as communicating with another user, purchasing a service, contacting a seller, applying for a job, or connecting with a mentor or expert.

For Legal and Safety Reasons

We may disclose information where reasonably necessary to:

• Comply with applicable law, regulation, legal process, or lawful governmental request
• Enforce our agreements and policies
• Investigate fraud, abuse, or security incidents
• Protect the rights, property, or safety of Jeeva Edu, our users, or others

Business Changes

If Jeeva Edu or the relevant business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred subject to applicable law and appropriate safeguards.

8. Security

We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, alteration, loss, or disclosure.

These measures may include authentication controls, access restrictions, security rules, encrypted network communications where supported, monitoring, and other security practices.

However, no internet transmission, electronic storage system, application, or database can be guaranteed to be completely secure. Users should protect their login credentials and immediately inform us if they suspect unauthorized access to their account.

9. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining account functionality, completing transactions, resolving disputes, preventing fraud and abuse, maintaining security, and complying with legal, tax, accounting, or regulatory obligations.

Different categories of information may be retained for different periods depending on their purpose.

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements and legitimate retention needs.

Certain information may be retained after an account deletion request where reasonably necessary for purposes such as:

• Legal or regulatory compliance
• Tax or accounting requirements
• Fraud prevention
• Security
• Dispute resolution
• Enforcement of rights
• Prevention of repeated abuse

Where such retention is required, the information will be retained only for the applicable purpose and period.

10. Account and Data Deletion

Users may request deletion of their Jeeva Edu account and associated personal data.

Where account deletion functionality is available within the Jeeva Edu app, users may initiate a deletion request through the relevant account or profile settings.

Users may also request account and associated data deletion outside the app by contacting:

Email: info@jeevaedu.com

Please use a subject such as:

Jeeva Edu Account Deletion Request

To protect users against unauthorized deletion requests, we may take reasonable steps to verify that the person requesting deletion owns or controls the relevant account.

Upon a valid deletion request, we will delete or anonymize personal data associated with the account, subject to information that must or may legitimately be retained for legal compliance, transaction records, security, fraud prevention, dispute resolution, or similar lawful purposes.

Account suspension, deactivation, or restriction is separate from permanent account deletion.

Public content or information that has already been shared, copied, or independently stored by other users may not always be fully recoverable from those users’ systems.

11. User Choices and Rights

Depending on applicable law and the features available, users may have rights or options to:

• Access certain personal information
• Correct or update profile information
• Request deletion of their account and associated data
• Withdraw certain permissions through device settings
• Control certain notifications
• Remove content they have created where functionality permits
• Contact us regarding privacy concerns
• Exercise other applicable data-protection rights

We may need to verify a request before acting on it.

12. Children’s Privacy

Jeeva Edu is an education and skills platform that may contain educational content useful to a broad audience. However, account creation, marketplace activity, seller functionality, payments, jobs, professional communications, and other interactive features may be subject to age requirements and applicable laws.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided personal information to Jeeva Edu in a manner that violates applicable law, please contact us at info@jeevaedu.com so that we can review the matter and take appropriate action.

Where Jeeva Edu specifically offers a feature or service directed to children, additional protections, consent requirements, or restrictions may apply as required by applicable law and platform policies.

13. User-Generated Content and Privacy

Jeeva Edu is an interactive platform and may allow users to publish content that can be viewed by other users.

Before publishing content, users should consider whether it contains:

• Personal contact details
• Precise location
• Financial information
• Identity documents
• Private conversations
• Confidential information
• Information belonging to another person

Do not upload or disclose another person’s personal information without appropriate authorization.

Jeeva Edu may remove content or restrict accounts when content violates our policies, applicable law, or the rights and safety of others.

14. Marketplace Safety

Jeeva Edu may facilitate interactions between buyers, sellers, learners, mentors, experts, employers, recruiters, service providers, or other users.

Unless specifically stated otherwise, users participating in marketplace or professional interactions are responsible for evaluating the legitimacy and suitability of another user, product, service, job, or opportunity.

Users should not send money outside approved payment processes merely because another user requests it.

Suspicious listings, requests for money, fraudulent jobs, misleading products, harassment, or other abusive activity should be reported through available reporting features.

15. Third-Party Links and Services

Jeeva Edu may contain links to third-party websites, services, payment providers, social platforms, or other external resources.

We are not responsible for the privacy practices of third parties that we do not control.

Users should review the privacy policies and terms of third-party services before providing personal information to them.

16. Website Cookies and Similar Technologies

The Jeeva Edu website may use cookies or similar technologies to provide functionality, remember preferences, maintain sessions, improve performance, understand website usage, prevent fraud, or support other legitimate website operations.

Third-party services integrated into our website may also use cookies or similar technologies according to their own privacy policies.

Users may be able to control cookies through browser settings. Disabling certain cookies may affect website functionality.

17. Communications

We may send users service-related communications, including:

• Account notifications
• Security alerts
• Transaction information
• Course-related information
• Marketplace updates
• Support responses
• Policy or service updates

Where permitted and where appropriate consent or another lawful basis exists, we may also send promotional or marketing communications.

Users may opt out of eligible promotional communications using available unsubscribe options. Essential service or security communications may still be sent where necessary.

18. International Processing

Jeeva Edu may use technology, infrastructure, and service providers that process or store information in countries other than the user’s country of residence.

Where required, we take reasonable steps to use appropriate safeguards for such processing in accordance with applicable requirements.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• New features
• Changes to Jeeva Edu services
• Changes in technology or service providers
• Changes in legal or regulatory requirements
• Security or privacy improvements

When we make material changes, we may update the “Last Updated” date and, where appropriate, provide additional notice through the app, website, email, or another reasonable method.

Users are encouraged to review this Privacy Policy periodically.

20. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact:

Jeeva Edu
Operated by JeevaGroup Private Limited
Email: info@jeevaedu.com
Website: www.jeevaedu.com
India

For account or data deletion requests, please use the subject:

Jeeva Edu Account Deletion Request